The Effect of on Supply Chain Performance: An Empirical Study
نویسندگان
چکیده
The concept of process maturity proposes that a process has a lifecycle that is measured by the extent to which the process is explicitly defined, managed, measured, controlled and effective. A maturity model assumes that progress comes in stages, ultimately reaching an end goal. The supply chain maturity model is based upon concepts developed by Philip Crosby, who devised a maturity grid for the five stages companies go through in adopting quality practices. Based upon global research, this paper develops a usable SCM Process Maturity Model and identifies the relationship between SCM process maturity and performance.
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